{"id":728,"date":"2011-11-05T18:00:31","date_gmt":"2011-11-05T18:00:31","guid":{"rendered":"http:\/\/localhost:8080\/?page_id=728"},"modified":"2024-03-11T16:20:51","modified_gmt":"2024-03-11T16:20:51","slug":"shop-help","status":"publish","type":"page","link":"https:\/\/cakeswithfaces.co.uk\/shop-help\/","title":{"rendered":"Delivery, Returns and Payment"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"400\" src=\"https:\/\/cakeswithfaces.co.uk\/wp-content\/uploads\/2022\/01\/orders-despatched-every-day.jpg\" alt=\"Orders despatched every day.\" class=\"wp-image-35019\" srcset=\"https:\/\/cakeswithfaces.co.uk\/wp-content\/uploads\/2022\/01\/orders-despatched-every-day.jpg 800w, https:\/\/cakeswithfaces.co.uk\/wp-content\/uploads\/2022\/01\/orders-despatched-every-day-300x150.jpg 300w, https:\/\/cakeswithfaces.co.uk\/wp-content\/uploads\/2022\/01\/orders-despatched-every-day-768x384.jpg 768w, https:\/\/cakeswithfaces.co.uk\/wp-content\/uploads\/2022\/01\/orders-despatched-every-day-600x300.jpg 600w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Delivery<\/h1>\n\n\n\n<p>All orders are despatched from the UK within 1 working day.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-css-opacity has-cyan-bluish-gray-background-color has-background is-style-default\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">UK<\/h2>\n\n\n\n<ul>\n<li>Standard shipping is only \u00a33 by Royal Mail Second Class.<\/li>\n\n\n\n<li>Flat rate for your whole basket.<\/li>\n\n\n\n<li>Free delivery for orders over \u00a340.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">EU <\/h2>\n\n\n\n<p>If you&#8217;re in the EU, please <a href=\"https:\/\/www.etsy.com\/shop\/cakeswithfaces\" target=\"_blank\" rel=\"noreferrer noopener\">order on Etsy<\/a> to avoid delays and extra customs charges. <a href=\"https:\/\/cakeswithfaces.co.uk\/eu\/\">Full details here&#8230;<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">USA<\/h2>\n\n\n\n<p><em><strong>To check the price:<\/strong> Add items to your basket, go to checkout, select your country and click \u201cCalculate\u201d. You can do this before entering any personal details.<\/em><\/p>\n\n\n\n<p>Cakes with Faces is not&nbsp;responsible for any customs or import charges.<\/p>\n\n\n\n<ul>\n<li><strong>Standard shipping<\/strong>\n<ul>\n<li>Rates depends on size\/weight. <\/li>\n\n\n\n<li>Starts from \u00a35.50 for one dress or up to two t-shirts. <\/li>\n\n\n\n<li>Sent by Royal Mail International Standard (Airmail).<\/li>\n\n\n\n<li>Takes 2-3 weeks (no tracking).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Economy shipping<\/strong>\n<ul>\n<li>A lower cost option for larger parcels.<\/li>\n\n\n\n<li>Takes up to 6 weeks &#8211; although it&#8217;s often quicker and has been known to arrive in less than 2 weeks. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">All Other Countries<\/h2>\n\n\n\n<ul>\n<li>Shipping is \u00a34.50 for one item. Additional items are \u00a31 extra. <\/li>\n\n\n\n<li>Items are sent by Airmail (Royal Mail International Standard).<\/li>\n\n\n\n<li>Takes 1-3 weeks depending on your location.<\/li>\n\n\n\n<li>Cakes with Faces is not&nbsp;responsible for any customs or import charges.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-css-opacity has-cyan-bluish-gray-background-color has-background\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Buying a Gift?<\/h1>\n\n\n\n<p>To add a special message for someone, just leave a note at checkout. All items are sent without prices.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-css-opacity has-cyan-bluish-gray-background-color has-background\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-3\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"478\" height=\"514\" src=\"https:\/\/cakeswithfaces.co.uk\/wp-content\/uploads\/2022\/01\/recycling.jpg\" alt=\"Recycling\" class=\"wp-image-35033\" srcset=\"https:\/\/cakeswithfaces.co.uk\/wp-content\/uploads\/2022\/01\/recycling.jpg 478w, https:\/\/cakeswithfaces.co.uk\/wp-content\/uploads\/2022\/01\/recycling-279x300.jpg 279w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:66.66%\">\n<h1 class=\"wp-block-heading\">Recyclable Packaging<\/h1>\n\n\n\n<p>We&#8217;ve switched to recyclable cardboard mailing boxes! It costs us more but I believe it&#8217;s important for the environment. More details <a href=\"https:\/\/cakeswithfaces.co.uk\/blog-2\/recyclable-packaging\/\">in my blog post<\/a>.<\/p>\n\n\n\n<p>Some orders may arrive in plastic mailing bags until stocks are used up (it&#8217;d be more of a waste not to use them!). These can be recycled at supermarkets where plastic bags are collected. <\/p>\n\n\n\n<p>Any bubblewrap, air pockets or filler packaging is re-used from deliveries I&#8217;ve received. Re-using is the best form of recycling!<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-css-opacity has-cyan-bluish-gray-background-color has-background\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Payment<\/h1>\n\n\n\n<p>There are two options for payment:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Credit\/debit card<\/h4>\n\n\n\n<p>Card payments are securely handled by Stripe. You can&nbsp;pay by Visa, Mastercard or Amercian Express. It&#8217;s completely secure and Cakes with Faces has no access to your card details.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Paypal<\/h4>\n\n\n\n<p>Payment is handled securely by Paypal. Cakes with Faces has no access to your card details.<\/p>\n\n\n\n<ul>\n<li>Pay with your Paypal account, using your account balance or saved card details.<\/li>\n\n\n\n<li>If you don&#8217;t have a Paypal account, you can use a credit\/debit card. Click the grey&nbsp;&#8220;Checkout as guest&#8221; option at the bottom of the Paypal log-in screen. There&#8217;s no obligation to create an account with Paypal&nbsp;if you don&#8217;t want to.<\/li>\n<\/ul>\n\n\n\n<p>If you have any queries please <a href=\"https:\/\/cakeswithfaces.co.uk\/contact\/\">get in touch<\/a>.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-css-opacity has-cyan-bluish-gray-background-color has-background\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Sizing<\/h1>\n\n\n\n<ul>\n<li>Measurements are available in the <a href=\"https:\/\/cakeswithfaces.co.uk\/size-guide\/\">size guide<\/a>. <\/li>\n\n\n\n<li>If you&#8217;re still not sure or need more measurements, just&nbsp;<a href=\"https:\/\/cakeswithfaces.co.uk\/contact\/\">get in touch<\/a>!<\/li>\n<\/ul>\n\n\n\n<p><strong>Ordered the wrong size? <\/strong>It&#8217;s fine to send it back and exchange for a different size. Items must be in original condition. Contact <a href=\"mailto:info@cakeswithfaces.co.uk\">info@cakeswithfaces.co.uk<\/a> for details.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-css-opacity has-cyan-bluish-gray-background-color has-background\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Returns &amp; Exchanges<\/h1>\n\n\n\n<p>A&nbsp;<em>huge<\/em> amount of thought&nbsp;and effort goes into Cakes with Faces&#8217; products and designs, and we hope you&nbsp;love&nbsp;everything you order.<\/p>\n\n\n\n<p>If you order the wrong size, as long as the item&#8217;s still in original condition you can send it back and exchange for a different size, within 14 days. You&#8217;ll need to pay for the return shipping. Customers in the USA will also need to pay for shipping for the replacement, due to the high cost of Airmail to the USA. <a href=\"https:\/\/cakeswithfaces.co.uk\/contact\/\">Contact us<\/a> for details.<\/p>\n\n\n\n<p>Your items&nbsp;will be packed&nbsp;carefully to keep them safe during delivery, and&nbsp;we cannot be responsible for any damage that occurs to them after posting. If your order arrives damaged, please <a href=\"https:\/\/cakeswithfaces.co.uk\/contact\/\">contact us<\/a> as soon as possible with a photo showing the damage and packaging.<\/p>\n\n\n\n<p>If there&#8217;s a problem with your item, contact <a href=\"mailto:info@cakeswithfaces.co.uk\">info@cakeswithfaces.co.uk<\/a> as soon as possible. Items cannot be replaced if damage is caused by wear and tear or washing incorrectly. To qualify for a replacement, you must contact us within 14 days (this is extended for Christmas presents).<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-css-opacity has-cyan-bluish-gray-background-color has-background\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Garment Care<\/h1>\n\n\n\n<ul>\n<li>To keep your clothing looking brand new for longer, wash inside out at low temperature. <\/li>\n\n\n\n<li>Follow any washing instructions on the label.<\/li>\n\n\n\n<li>Do not&nbsp;iron the print. <\/li>\n\n\n\n<li>Dresses and leggings should not be ironed (they&#8217;re made of comfy, stretchy material that doesn&#8217;t get creased).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Delivery All orders are despatched from the UK within 1 working day. UK EU If you&#8217;re in the EU, please order on Etsy to avoid delays and extra customs charges. Full details here&#8230; USA To check the price: Add items to your basket, go to checkout, select your country and click \u201cCalculate\u201d. You can do this before entering any personal [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery, Returns and Payment - Cakes With Faces<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cakeswithfaces.co.uk\/shop-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery, Returns and Payment - Cakes With Faces\" \/>\n<meta property=\"og:description\" content=\"Delivery All orders are despatched from the UK within 1 working day. 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